Thursday, February 5, 2009

Hit Me With Your Best Shot, Fire Away

No more Mr. Nice Bride.

I'm too tired and we're getting too close to this silly wedding for me to beg the people I'm paying to...well, to do the frickin jobs that I paid them for.

And that's why Big Hugs, bane of my existence, free wedding coordinator extraordinaire, and likely she who will cause more stress than assistance, received the Wrath of Bride.

I placed calls. I emailed. I simultaneously emailed and placed calls.

And I got no response.

My wedding is just around the corner and the woman who is allegedly supposed to coordinate said event will not give me answers about my menu, the room set up, the number of bars available, what time I will have access to the bridal suite, and other annoying details that I would like to ignore, but unfortunately not only have to deal with but now have to persistently stalk the woman I am paying, to disclose.

Oodles of fun for the whole family.

So finally, I got sick of this shit.

And I called Big Hugs' boss.

And left a message like this:

"Hi, this is E&E - my wedding is on February 15th at your venue. I am working with Big Hugs, the wedding coordinator. I emailed her a few times over the past month and never got a response to my questions. I also called her about 3 times during this period and haven't heard back. This has been going on for about a month now and I haven't been able to get in touch with her. I'm just wondering if this is typical and what I should expect on the wedding day?"

OK, it wasn't the harshest call I've ever made, but I acutely aware that no matter what happens, given the late date, this woman still does hold the timeline of my wedding in the palm of her (very inefficient) hand.

My phone rang back five minutes later.

It was Big Hugs.

Her voice was sweet as pie, telling me she has been "sooo" busy lately and it's been "just so hard!" to return all her emails. And she went on to ask me how she could help me.

I have some ideas.

She could best help me by returning my calls the same day.

It would be helpful if she could remember what food we are planning to have at the wedding instead of asking me "are your guests having the chicken?". (That would be NO.)

And it would be great if she could send me paperwork that was supposed to get to me a month before the wedding, without requiring that I ask two weeks before: "Shouldn't there be some paperwork I should get explaining all this?"

And hells, while we're at it, it would be nice it she took her hug and shove it up her kisser.

13 comments:

Mrs English nee Trini said...

Feb 15th!

Great bleeding balls of fire, that's soon.

Good luck! And I admire your superhumanly restraint in dealing with Big Hugs. I'd have totally lost the plot by now.

Emily said...

Preach! You would think that paying someone thousands of dollars would entitle you to a prompt response to e-mails, but that is not the way wedding vendors work, unfortunately.

Sezzy said...

Oh I so would have smacked her. That was by far a nicer call than I could have made!

Krista said...

Oh dear. Well, now you know how to reach her when you need her! :) Call the boss!

andreaunplugged said...

I think you showed a great deal of maturity (ahem...restraint!) with your message. Funny how she found the time to call you five minutes after you called her boss.
I've been having some of the same issues so I totally understand how you are feeling. Fortunately I have until June to get mine straightened out.
Good luck not strangling Big Hugs before, during or after the wedding!

Karol said...

You were much nicer than I would've been. And you did the right thing by going to her boss.

Globetrottingbride said...

You were def right to go over her head. I hope she gets her act together asap so you can have a fabulous wedding next weekend! Good luck, I'm sure it will be great!!!!

budgetbeautiful said...

God, I thought our venue coordinator was a nutter, she's nothing compared to this lady. You were right to do what you did, I wouldn't have been as nice as you. I hope she doesn't screw things up on wedding day!

Anonymous said...

I hate planning my wedding as well. Like hate hate. I honestly think after all this I might just sit down and cry at my own wedding if it doesn't actually go as I'd like it to.

Hair extensions Brisbane said...

I wouldnt be happy with her and you have been great.

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